سياسة الاستبدال والاسترجاع

To ensure the satisfaction of our valued customers, the store’s exchange and return policy is outlined below:

1. Return and Exchange Period:

• Customers may request an exchange or return within 5 days from the date of receiving the order.

2. Exchange and Return Conditions:

• The product must be in its original condition, unused, and include all accessories and original packaging.
• If the product has been opened or used, it cannot be returned or exchanged in order to maintain its safety and quality.

3. Cases Eligible for Exchange or Return:

• An exchange or return will be accepted if the product received is different from the product ordered.

4. Shipping Costs:

• If the return or exchange is due to an error made by the store, the store will cover all shipping costs.
• If the return or exchange is based on the customer’s personal preference, provided that the product remains unopened and in its original condition, the customer will be responsible for all shipping costs.

5. Process:

• Customers must contact customer service within 5 days of receiving the order.
• Photos explaining the reason for the request must be provided in cases of damage or defects.
• After reviewing and approving the request, the return or exchange will be completed within a maximum of 14 business days.